FAQ
- Q1- How long does my warranty last?
Emvgsolution products are provided with competitive warranty offerings appropriate to the type of product being purchased. This means that the length of the warranty offered will differ by product.
Generally speaking, most Emvgsolution warranties are either one year or three years in length. However, the nature of the warranty provided within that period will also vary by product.
- Q2- 30-Day Money Back Guarantee.
30-Day Guarantee: We want you to be totally satisfied with all our Product’s purchase Software included. If you are dissatisfied with your purchase of any of our products for any reason, simply contact us within 30 days of purchase to arrange for a refund. To return, contact us within 30 days of your purchase (include your name, order number, and reason for the return).
- Q3- Do I need to keep my sales receipt?
Your Emvgsolution warranty begins from the date you purchased the product. In most cases, the serial number of your product will be sufficient to confirm your product entitlement to warranty cover.
However, you should always retain your product receipt in case there is any query over warranty cover. Your receipt should include the serial number of the product to which it applies.
- Q4- What is the turn-around time for to get a replacement product?
Since are located in Russia we will ship a replacement product to the address you provide one to three business days after receiving your defective product.
- Q5- When will I receive my order?
When you receive your order depends on when you place your order, your choice of shipping, and what you order. Ready-to-ship items ordered by 10:00 pm Eastern time Monday through Friday ship the same day except for New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. All other orders for ready-to-ship items ship the next business day. Downloadable products are instantly received bay e-mail.
- Q6- What are my payment options?
We accepte 3 payment method, BTC,litecoin,Ethereum,USDT,Monero ,Bitcoin online is the fastest and most convenient way to pay Or you can pay in Cash to our office.
- Q7- Why Emvgsolution don’t accept any more Credit Card payments?
Because of a high Identity Theft & Credit Card Fraud For our Downloadable Products, Emvgsolution has decided to accept only bitcoin WesterUnion/RIA/MonyGram/Cash and Credit Card Only to our office.
- Q8- Where i can buy Bitcoin in cash,back wire or paypall?
You can buy bitcoin localy from Paxful.com Or www.virwox.com
- Q9- What document i will need to purchase products from Emvgsolution?
No identity proof will be asked For our Downloadable Products,For the rest of the Products identity proof will be asked ( id scanner high quality) For individuals costumers,For companies please provide us the information listed below :1-Name of Authorized Representative2-Email of Authorized Representative3-Phone Number of Authorized Representative4-Company information5-Company Identifier6-Europe: VAT No Or Company no.7-For Turkey: Tax Location, Tax no, example: VD, 83122698068-For Singapore: Company Registration Number &9-For Malaysia: Business Registration Number10-Registered Company Name11-Registered Company Address12-Street13-City14-Province/State/Country14-Zip/Postal Code15-Company Telephone Number.